Privacy Policy updated 6/21/23

Our website address is: https://getmassology.com/.

THESE TERMS OF USE (THESE “TERMS”) AND PRIVACY POLICY STATEMENT ESTABLISHES THE TERMS AND CONDITIONS THAT APPLY TO YOU WHEN YOU USE THE SERVICE (AS DEFINED BELOW). BY USING THE SERVICE, YOU INDICATE YOUR ACCEPTANCE OF THESE TERMS AND YOUR AGREEMENT TO BE BOUND BY THESE TERMS, AS WELL AS ALL APPLICABLE LAWS AND REGULATIONS. YOU ARE NOT PERMITTED TO USE THE SERVICE IF YOU DO NOT AGREE TO THESE TERMS. THESE TERMS CAN BE CHANGED, MODIFIED, SUPPLEMENTED, AND/OR UPDATED BY MASSOLOGY AT ANY TIME; PROVIDED THAT WE WILL ENDEAVOR TO PROVIDE YOU WITH PRIOR NOTICE OF ANY MATERIAL CHANGES. YOUR CONTINUED USE OF THE SERVICE AFTER THE MODIFICATION OF THESE TERMS MEANS THAT YOU ACCEPT ALL SUCH CHANGES. ACCORDINGLY, YOU ARE ADVISED TO CONSULT THESE TERMS EACH TIME YOU ACCESS THE SERVICE IN ORDER TO VIEW ANY CHANGES TO THESE TERMS. THESE TERMS WERE LAST MODIFIED AS OF THE DATE INDICATED ABOVE. THE “CLIENT”, “YOU” AND “YOUR” REFERS TO YOU, THE PERSON ACCESSING THIS WEBSITE AND ACCEPTING THE COMPANY’S TERMS AND CONDITIONS. “THE COMPANY”, “MASSOLOGY”, “MASSAOLOGY”,“OURSELVES”, “WE” AND “US”, REFERS TO THE BUSINESS MASSOLOGY. “PARTY”, “PARTIES”, OR “US”, REFERS TO BOTH THE CLIENT AND OURSELVES, OR EITHER THE CLIENT OR OURSELVES. ANY USE OF THE ABOVE TERMINOLOGY OR OTHER WORDS IN THE SINGULAR, PLURAL, CAPITALIZATION AND/OR HE/SHE OR THEY, ARE TAKEN AS INTERCHANGEABLE AND THEREFORE AS REFERRING TO SAME. AS FURTHER DESCRIBED BELOW, THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMITS THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.
Privacy Statement.
We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. The US law has created specific offenses for unauthorized actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible
Confidentiality.
Massology Client records are regarded as confidential and therefore will not be divulged to any third party, other than our affiliates or Massage Therapists, if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. All requests must be e-mailed with a subject line of: “Records Request” to legal @getmassology.com. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties. MASSOLOGY will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by MASSOLOGY will only be in connection with the provision of agreed services and products. Disclaimer. Exclusions and Limitations. The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, Massology: excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
Payment.
Massaology uses Stripe Merchant Services to process all payments. We accept all major Credit/Debit Cards. Gratuity to Massage Therapists affiliated with Massology can be provided in cash or credit. All payments must be made at the time services are rendered. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed $3000. In such circumstances, you shall be liable for any and all additional administrative, legal and/or court costs.
Cancellation Policy
Minimum 2 hours notice of cancellation required. Acceptable notifications are via members online personal account created when booking an appointment located at getmassology.com; Hours: 24 hours, 7 days a week; and/or chat member services located at getmassology.com; Hours: Monday – Sunday 10 AM – 10 PM; and/or by telephone member services; Hours: Monday – Thursday 10 AM – 4 PM. If a cancellation notice of 1 hour and 59 minutes or less is provided, Massology reserves the right to charge a cancellation fee of no more than $45, part of which will be given to the Massage Therapist scheduled to complete the massage.
Termination of Agreements and Refunds Policy
Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. Massology offers no refunds. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall stay credited to the account with the exception of membership fees, which have expiration dates and terms stated in the Massaology Massage Membership Agreement.
Availability.
Massology does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this Service you thereby indemnify Massology, its employees, its contractors (“Massage Therapists”), agents and affiliates against any loss or damage, in whatever manner, howsoever caused.
Log Files
We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within Massology on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
Cookies
Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.
Links to this website.
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
Links from this website.
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
Copyright Notice.

Copyright and other relevant intellectual property rights exists on all text relating to the Massology ‘s services and the full content of this website. The brand names and specific services of Massology featured on this web are property of Massology and may not be copied, distributed or altered by anyone who does not have the written and explicit right by Massology to do so.
Communication
We have several different e-mail addresses for different queries, provided below.
Our Mailing Address is:

MASSOLOGY WELLNESS
25 E Beaver St
Unit #140
Jacksonville, FL 32202

Phone Number: +1 (386) 569-0603

Legal Matters E-Mail Address: legal@getmassology.com
Media Contact E-Mail Address: business@getmassology.com
Customer Service E-Mail Address: customer@getmassology.com
Massage Therapist Services E-Mail Address: therapist@getmassology.com

Third Party Applications and Tools

MailPoet newsletter & emails

If you have subscribed to our newsletter or if you are a member of our website (you can log in) or if you have purchased on our website, there is a good chance you will receive emails from us.

We will only send you emails which you have signed up to receive, or which pertain to the services we provided to you.

To send you emails, we use the name and email address you provide us. Our site also logs the IP address you used when you signed up for the service to prevent abuse of the system.

This website can send emails through the MailPoet Sending Service. This service allows us to track opens and clicks on our emails. We use this information to improve the content of our newsletters.

No identifiable information is otherwise tracked outside this website except for the email address.

MailPoet creates and stores two cookies if you are using WooCommerce and MailPoet together. Those cookies are:

Cookie name: mailpoet_revenue_tracking
Cookie expiry: 14 days.
Cookie description: The purpose of this cookie is to track which newsletter sent from your website has acquired a click-through and a subsequent purchase in your WooCommerce store.

Cookie name: mailpoet_abandoned_cart_tracking
Cookie expiry: 3,650 days.
Cookie description: The purpose of this cookie is to track a user that has abandoned their cart in your WooCommerce store to then be able to send them an abandoned cart newsletter from MailPoet.

Note: User must be opted-in and a confirmed subscriber.

WooCommerce

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating Gratuityes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating Gratuityes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for Gratuity and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example —

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

What data is collected during Stripe Checkout and Stripe Invoicing

Information shared with a payment provider to process payments includes:

• Name
• Email
• Address
• Phone
• City/State/Zip
• Unique payment identifier
• Payment provider identifier