Understanding Our Payment Policy

At Massology, we strive to provide exceptional mobile massage services to our clients with ease and transparency. While we do not directly accept medical insurance,  we do accept FSA/HSA payments and can tailor your receipt for medical reimbursement. Read about how we can help below.

Use Your HSA/FSA for Medical Massage

You can now use your HSA or FSA benefits at Massology to pay for condition-oriented, and qualified massage services when supported by a Letter of Medical Necessity (LMN) from a licensed provider.

Massage can often be approved when it’s part of a treatment plan for things like:

• Chronic back, neck, or shoulder pain
• Muscle spasms or nerve-related tension
• Disc issues or mobility problems
• Stress-related conditions, PTSD, or insomnia
• Fibromyalgia or other chronic pain syndromes
• Certain autoimmune or neurological conditions

These qualify when a licensed provider confirms that massage may help relieve, prevent, or improve symptoms related to a medical diagnosis.

Steps To Getting Your Massage Covered by FSA/HSA

Step 1 — Request Your Letter of Medical Necessity

We’ve partnered with Dr. B to make this part simple.
Complete a short online consultation for about $15. A licensed provider will review your details and, if you qualify, email your Letter of Medical Necessity (LMN) within one business day.
This letter documents that massage therapy is being recommended as part of a treatment plan — which is what makes it HSA/FSA-eligible.

Get Your Low Cost Letter Here

Step 2 — Book Your Massage with Massology

Once you have your letter, book your Massology service and pay normally with a regular card and keep your receipt for reimbursement later. You can access all your service receipts through your customer portal. Additionally, we will happily customize any receipt to fit your requirements.

Step 3 — Submit Your Documentation

Log in to your HSA/FSA administrator’s portal.
Locate their “Reimbursement” or “Claims” section and upload:

1. Your Letter of Medical Necessity, and
2. Your massage receipt from Massology.
   That’s it — your administrator reviews the claim and, once approved, reimburses you directly from your account.

Step 4 — Receive Reimbursement

Most administrators process claims within a few business days to a few weeks. Funds are usually transferred straight into your bank account or credited back to your card.

Step 5 — Reuse Your Letter for Future Sessions

Your LMN will typically state how many massages are approved and for what period — for example, 24 sessions within 12 months.
As long as your letter is still valid, you can continue submitting new receipts for each session without repeating the consultation.

What services are considered qualified?

Common qualified services we offer are Swedish Massage, Deep Tissue Massage, Manual Lymphatic Drainage (MLD), and Medical Massage. 

Receipts Tailored for Insurance Reimbursement

We understand that many of our clients wish to use their health benefits for massage therapy, which is often recognized for its therapeutic benefits. To facilitate this, we provide detailed receipts that can be adjusted to meet the specific requirements of your insurance provider. Please inform us at the time of booking or thereafter if you require specific information on your receipt to aid in your claim process. 

Checking with Your Insurance Provider

We recommend that our clients contact their insurance providers before booking our services to understand their policy on massage therapy reimbursement. This is important because coverage for mobile massage services can vary widely between different insurers and plans. Knowing your provider’s policies in advance will help you understand how much of the service cost can be covered and any specific documentation that may be required.

Assistance with Insurance Documentation

Our therapists are equipped to sign any necessary insurance documentation to support your claim. Please have any forms or papers ready for them to sign during their visit. This service is provided to ensure that you have all the necessary endorsements from a licensed professional for your reimbursement claims.

Secure Handling of Your Information

We ensure the highest standards of privacy and security in handling your data. Information is only kept for the duration necessary to provide our services and support your insurance claims, after which it is securely disposed of. Any provision of medical information is done via our HIPPA compliant methods. Please note that all medical and condition-related information will be gathered by the licensed massage therapist upon arrival. If you need a prior consultation, you may request a call and our team can assist you with any health-related questions you may have. 

How to Proceed

1. Contact Your Insurance: Before scheduling a massage, check with your insurance provider about the eligibility and requirements for massage therapy reimbursement.
2. Book Your Massage: Schedule your massage through our online booking system or via customer service and inform us of any specific receipt or documentation needs.
3. Prepare for the Visit: Ensure that you have any insurance forms ready, if needed, for the therapist to sign during their visit.
4. Submit Your Claim: Use the customized receipt and any signed documents from our therapists to file a claim with your insurance provider. If your receipt requires additional information, contact us so we can add this to your receipt. 

 

Questions?

If you have any questions about how we can assist you with your insurance claims or need more information about our services, please do not hesitate to contact us. Our team is here to ensure that your experience is as smooth and beneficial as possible.