Cancel or reschedule your appointment online in your customer account 24/7. Your cancellation link is always included in your confirmation emails.

1. IN-HOME MASSAGE SERVICES PAYMENT AND CANCELLATION POLICY

Payment Policy

Payment is due 24 hours in advance, but you are welcome to make the payment at any time before then. Please note that for safety of our therapists, we are a cashless business and all payments are to be made by credit/debit card. All major credit cards accepted.

Cancellation and Rescheduling Policy

We understand that life can get in the way, which is why you can cancel or reschedule your appointment online or through our customer service with a prior notice of 12 hours or more for free. We will issue 100% refund within 24-48 hours.

• Cancellations made with less than 12 hours’ notice: A cancellation fee of 30% applies. Your refund will be 70% of the total amount charged to your card.
  Rescheduling is free; however, if the subsequent appointment is canceled (even if 24 hour in advance notice is provided), the 30% fee will still be enforced as per this policy.
  
• Cancellations made with 4 hours’ notice or less: Non-refundable, as we must compensate our therapists for their time and reserved slot.
  Rescheduling is free; however, the fee is non-refundable and can only be used as a credit to re-schedule the appointment once (even if 24 hour in advance notice is provided).

Please note: Same-day bookings are not eligible for free cancellations. Rescheduling is free in accordance to this policy and the points above.

Need to cancel with less than 1 hours prior notice or have questions?
For short notice cancellations with less than a 1-hour notice, please contact us.

2. PRIVATE AND CORPORATE EVENTS, SPA PARTIES, COUPLES MASSAGE CLASSES PAYMENT AND CANCELLATION POLICY

Payment Policy

Payment is due 24 hours in advance of the event, but you are welcome to make the payment at any time before then. All payments are to be made by credit/debit card, unless other arrangements have been requested and approved by our management. All major credit cards are accepted. If you’re making a payment prior to due date, we strongly encourage you to make the payment only once you are certain the event will occur to avoid being charged a non-refundable credit card fee.

Non-Refundable Credit Card Fee: Once payment has been made, even if cancellations occur within our “free cancellation window,” the credit card processing fee of 5% is non-refundable. This means that once payment is made, credit card fees will not be refunded under any circumstances, unless the event is affected by an issue on our part. This fee also applies to all purchased spa party and class packages.

Cancellation and Rescheduling Policy

• Cancellations made 24 hours or more in advance: Full refund minus the 5% credit card processing fee.
• Rescheduling is free. 
• Cancellations made 12-24 hours in advance: 65% of the total balance will be refunded. A 35% fee will apply. 
• Rescheduling is free; however, if the subsequent event is canceled (even if a 24 hour in advance notice is provided), the 35% fee will still be enforced as per this policy.
• Cancellations made less than 12 hours in advance: Non-refundable.
• Rescheduling is free; however, the fee can only be used as a credit to re-schedule the event once (even if 24 hour in advance notice is provided).

3. OUTDOOR SERVICES AND WEATHER RELATED CANCELLATIONS

If you choose to have your service performed outdoors, please consider the unpredictability of Florida weather. We strongly recommend having a backup plan in case of sudden weather changes. Please note that Massology is not responsible for weather-related disruptions, and our standard cancellation policy still applies in such cases.

In the event of a hurricane or major storm, we will honor cancellations made 24 hours prior to the storm’s expected arrival. Cancellations made after the storm’s arrival will be handled on a case-by-case basis. However, if no major weather event is occurring, our regular cancellation policy applies during hurricane season.

Please note, non-refundable credit card fees for events will still apply regardless of the reason for cancellation. Rescheduling is free.

By booking with us, you acknowledge and agree to the terms outlined in this policy. Massology reserves the right to update and change this policy at any time without notice.

Policy Updated 9/7/2024.