Mobile Massage Services - Frequently Asked Questions
TABLE OF CONTENTS
SCHEDULING SERVICES
All private events can be scheduled online or through our customer service team. If you do not see a suitable availability for your event online or wish to have multiple therapists attend, reach out to us and we can help facilitate your event.
Yes, you can cancel or reschedule your appointment at any time in your customer account. Please notify us at least 24 hours in advance for cancellations or rescheduling requests to avoid any cancellation fees.
See our cancellation and rescheduling policy here.
Our therapists strive to arrive early for setup; however, if they are delayed due to unforeseen circumstances, they will notify you as soon as possible to keep you informed and adjust the schedule accordingly.
PRICES AND PAYMENTS
Payment is due 24 hours in advance, but you are welcome to make the payment at any time before then. Please note that for safety of our therapists, we are a cashless business and all payments are to be made by credit/debit card. All major credit cards accepted.
The 20% gratuity included in our pricing is to ensure our therapists are fairly compensated. However, if you wish to provide additional gratuity for exceptional service, you can easily do so using a gratuity link provided after the service.
Yes, we offer a membership option that provides savings on our services. For a one-time affordable fee, you can enjoy membership benefits for two years. Check our membership options on our website here.
SERVICE PROVISION AND SET UP
Yes, we offer both couples and group massages! You have the option to choose between two service formats:
- Back-to-back services with one therapist: This is a cost-effective option where a single therapist provides consecutive massages for each person. It’s often easier to schedule because we have greater availability for one therapist.
- Services with multiple therapists: If you prefer to have multiple massages performed at the same time, we can arrange for two or more therapists to accommodate your group. This option is ideal for events or when time is a factor.
We always recommend opting for one therapist whenever possible, as it’s more cost-effective and generally offers better availability. However, if you need two or more therapists, you can easily book these services online by scheduling each therapist individually. Simply add all your bookings to the cart and check out once you’re ready.
Alternatively, if you’d like assistance setting up your appointment or have any special requests, feel free to reach out to us, and we’ll be happy to help coordinate your group service.
No, our therapists bring everything needed for your session, including the table, sheets, oils, and music. However, if you have personal preferences for any of these items, you’re welcome to use your own (see question 4).
Absolutely! If you’d like to use your own sheets, lotions, music, or even your own massage table, our therapists are happy to accommodate. Just let the therapist know upon their arrival so they can make any necessary adjustments.
A massage chair typically requires less space than a table. We recommend a clear area of at least 5 feet by 6 feet. This ensures enough space for the therapist to access all sides of the chair and perform the massage effectively.
Yes, we offer flexible options for those with limited mobility or medical conditions. If a customer is unable to get on a massage table, we can provide the massage in a recliner, wheelchair, bed, or even a hospital bed. However, all customers who are physically able to use a massage table will require its use during the session.
We recommend wearing a robe or comfortable clothing prior to your session. During the massage, most customers undress to their comfort level, whether that means wearing just undergarments or nothing at all. For table massages, draping techniques are used to ensure your privacy and comfort at all times.
Please communicate any preferences or areas you’d like to avoid during the massage. Our therapists prioritize your comfort and will tailor the session to meet your needs.
HEALTH AND SAFETY
At the beginning of your session, the therapist will gather essential, verbal health information to tailor the massage to your specific needs. If they deem a particular course of action necessary based on your health, they will discuss this with you to ensure the best care. They may choose to note this information for their own use. Please note, we do not transmit personal health information outside of Massology internal systems, unless requested by a medical professional.
MEDICAL INSURANCE
We do not currently accept direct insurance. However, we provide detailed receipts to help you claim reimbursement through your insurance. Additionally, you can now use your Health Savings Account (HSA) or Flexible Spending Account (FSA) to pay for massage therapy at Massology!
Read about the process of using your HSA or FSA account here!
Our therapists typically conduct a verbal medical interview to understand your specific needs and any health considerations. For medical massage services, we do collect and store medical information securely to tailor the therapy to your conditions. This information is not transmitted outside of our internal systems, unless requested by a medical professional.
SERVICE AREAS
We provide services across Nassau, Duval, Clay, St. Johns, Flagler, and Volusia counties. On some occasions, we can accept assignments outside of these areas. Please contact us to discuss the possibilities.
MASSAGE THERAPISTS
Yes, you can request a female or male therapist or a specific therapist either during the online booking process by selecting their name, or when scheduling through our customer service. As a small business, we are closely acquainted with all our therapists, which helps us ensure a personalized service experience. Check out our current Therapist Roster here. Please note that not all of our therapists are listed in the roster.
Yes, all our therapists are licensed through the Florida Department of Health. Additionally, we conduct a background check on every therapist’s license to maintain our high standards of safety and professionalism. We disclose the therapist’s license number to you at the time of your booking. All our therapists are highly professional and possess many years of experience, reflecting our commitment to quality.
No, our therapists specialize in different services based on their training and expertise. While some may offer certain services, others may specialize in different areas. This specialization allows us to provide a wide range of tailored massage therapies to meet diverse client needs.
PRIVATE EVENTS
We can set up at almost any location, indoors or outdoors. However, for outdoor events, please be mindful of weather conditions. During hot summer months, we do not provide shade for therapists, so we cannot set up outdoors without proper sun protection. For the safety and comfort of our therapists, please ensure there is adequate shelter if the event is outside. We recommend choosing private or semi-private areas within your venue, away from heavy foot traffic, to provide a calming and relaxing environment for participants.
It depends on the type of experience you want to offer. Both options are the same cost, and participants will remain clothed. Chair massages are typically quicker and easier to set up, while table massages offer a more relaxing, extended experience. If you’re unsure, our customer service team can help you decide based on your event goals and space.
Our therapists will bring all necessary equipment, including massage tables or chairs, music, and other tools to create a soothing and professional environment. They do their best to transform any space to fit your party style and needs! This means the events can be relaxing and quite or celebratory and loud! We will work with your event style.
If there are available time slots, we encourage participants to go for a second massage or longer sessions to make full use of the scheduled time. Our goal is to ensure everyone gets the most out of the event.
For events lasting longer than 3.5 hours, our therapists have the option of taking a 20-minute break, but this is not mandatory. For events lasting 5 hours or more, a 30-minute lunch break is mandatory. These breaks are free of charge and not passed on to the customer. We will discuss these breaks with you in advance and ensure they are scheduled appropriately.
For spa parties and private events, our therapists generally arrive 15-30 minutes before the event to set up their equipment. We work hard to stick to a strict punctuality schedule. In the rare event that a therapist is running late, they will immediately contact the host and do their best to adjust the schedule accordingly.
Yes, you can schedule events with multiple therapists if needed. You can either book each therapist individually online by adding them to your cart or reach out to our customer service team, and we’ll help you coordinate the event.
Conventions, sporting events, private parties, celebratory events, and vacations are the perfect opportunities to offer massage services. Whether you’re hosting an intimate gathering or a large corporate event, we can tailor our services to fit the occasion.
You have three options for organizing your event:
- Walk-up basis: Participants can sign up as they arrive.
- Your own schedule: You can organize a private schedule and provide it to the therapist in advance.
- Massology’s booking system: We offer a customized slot booking calendar for any event. A booking link and QR code will be provided so participants can sign up in advance. This helps you gauge how many people will participate. This system is ideal for larger events and ensures everyone gets a chance to enjoy a massage.
SPA PARTIES
We recommend setting up in a private area if possible. This helps create a peaceful, relaxing environment for your guests to fully enjoy the spa experience.
While we allow a minimum of 30 minutes per person, we highly suggest at least 45 minutes per person to fully enjoy all the upgrades, like hot stones, aromatherapy, foot scrubs, hot towels, and face massages. For the ultimate relaxation experience, 90 minutes per person is optimal.
If some participants are unable to attend or choose not to receive a massage, the remaining guests will receive longer sessions. Just let the therapist know the final number of participants at the start of the party so they can adjust accordingly.
Our therapists bring everything needed for the services, including all equipment and supplies to create a relaxing atmosphere. All you need to provide is the space. If your spa party has a theme, feel free to decorate the room however you like to match the occasion.
Your guests can enjoy food, drinks, play games, and relax in between services. It’s a great opportunity to mingle, unwind, and indulge in the spa-like experience.
Robes and slippers can be purchased as an add-on for your spa party. Check out our Spa Party Shop for details. Alternatively, you’re welcome to provide your own if that suits your party better.
COUPLES MASSAGE CLASSES
We recommend choosing a quiet, spacious, and comfortable room in your home. Ensure the space is free from distractions and has enough room for a massage table or comfortable floor setup.
You can enhance the experience by dimming the lights, playing soft music, and using candles or an essential oil diffuser to create a serene and relaxing atmosphere for your class.
Our therapists will bring all necessary equipment, including massage tables or chairs, music, and other tools to create a soothing and professional environment.
The room should be warm enough to keep your muscles relaxed, but cool enough to remain comfortable throughout the session. Adjust the temperature to a level that feels cozy and inviting for both of you.
No, our therapists will bring all the necessary tools and equipment, including massage oils, towels, and anything else needed for the session. You can simply relax and enjoy the experience!
Our instructor will gather information on everyone’s physical abilities at the start of the session and tailor the class accordingly. Whether you have limitations or specific needs, we will customize the techniques and approach to ensure that everyone can comfortably participate and enjoy the experience.
Our couples massage classes are led by veteran therapists with over 10 years of experience in massage therapy and excellent teaching skills. They are not only experts in their craft but also skilled at guiding participants through a hands-on learning experience in a supportive and engaging manner.
We recommend wearing loose, comfortable clothing. Our therapists will guide you on any attire adjustments needed during the class to ensure a comfortable and respectful experience.
If you or your partner have allergies or skin sensitivities, please let us know in advance. We offer hypoallergenic and unscented oils and lotions to accommodate all skin types and preferences.
Our couples massage class is designed to teach you:
- Body Mechanics: How to position yourselves and apply pressure without overexertion, ensuring a therapeutic and enjoyable experience for both partners.
- Massage Techniques: You’ll learn a variety of massage techniques such as kneading, long strokes, and friction techniques to address deeper muscle layers and promote relaxation.
- 4-Hand Massage Time: You and your partner will practice giving a 4-hand massage under professional guidance, enhancing your connection through touch and relaxation.
By the end of the class, you’ll have learned personalized massage techniques to create a relaxing and supportive experience for each other, whenever the need arises. Each class is unique, as our therapists take into consideration your personal health conditions, teaching you specific techniques that cater to your individual needs. Beyond just learning massage skills, this is an intimate journey of connection, trust, and mutual nurturing, which will leave you both feeling more connected and rejuvenated.
POST-SURGICAL MANUAL LYMPHATIC DRAINAGE
For MLD massage, it’s recommended to wear loose, comfortable clothing. Depending on the area being treated, you may need to partially disrobe, but our therapists will use proper draping techniques to ensure your privacy and comfort at all times.
Your comfort is our priority. Depending on how you’re feeling post-surgery, the massage can be performed while you are lying down, sitting, or even standing. The therapist will adjust to whatever position makes you feel most at ease.
Yes, you must have clearance from your doctor before scheduling an MLD session. This ensures that it’s safe to receive this type of massage post-surgery and that it aligns with your recovery plan.
If you experience any post-surgical issues, such as excessive swelling, increased pain, or signs of infection, it’s important to report these to your medical provider immediately. MLD therapists are not medical professionals, so any concerns should be addressed by your doctor.
Clear communication is key during MLD sessions. Let your therapist know if you experience any discomfort or pain during the treatment. The therapist will adjust their pressure or technique to ensure you’re as comfortable as possible while still receiving the therapeutic benefits of the massage.
The frequency of MLD sessions depends on your specific procedure and recovery needs. Typically, we recommend receiving MLD 2-3 times per week for the first 2-3 weeks after surgery. MLD works best in a series of clustered sessions to effectively aid in your healing process.
Our therapists take extra precautions during post-surgical MLD sessions. They may choose to wear gloves, use specialized lotions or creams, and follow strict hygiene protocols to ensure your safety and comfort. Every step is taken to minimize risk and promote healing.
Yes, you can use your remaining sessions for other services. Just reach out to us, and we’ll help you switch the remaining MLD sessions to a service of your choice, ensuring you still get the most out of your package.
Additional Information
Related faq
INSURANCE AND REIMBURSEMENT FOR MOBILE MASSAGE
Learn about using your benefits for services with Massology.
PAYMENT, RESCHEDULING, AND CANCELLATION POLICY
Read our policy on paying, rescheduling or cancelling your service.
FAQ FOR CORPORATE MASSAGE SERVICES
Read Frequently Asked Questions on Corporate Massage Services
Have more questions?
We have more answers! Reach out to our team and we will help you any way we can.
